YOURMIX is extremely careful to needs and expectations of their customers and, pursuant to current legislation, allow the exercize of the right to change opinion about own purchase without giving any reason, within a period of 14 days from delivery of the order.
If you return the item, in accordance with all described here, you will have the right to obtain the refund of the price paid for the purchase of product returned (the shipping and handling are excluded).
The only costs payable by the consumer for exercising the right of recess in accordance with the article n. 67, paragraph 3 of Consumer Code are the direct costs of returning the goods to the sender.
Products must be returned in the same conditions in which they were purchased and delivered.
The items purchased by YOURMIX are new and they must be returned intact, unused and without damages.
The return requires that the customer must return the product in the original packaging.
Shades of colour, small imperfections of the tissue, small imperfections of seams due to craftsmanship are not considered defects.
The return is not possible in case of wrong sizes communicated by the user.
In accordance with the article n. 55, paragraph 2, letter d) of Consumer Code, in cases of orders about customized products, for example the selection of a particular fabric, the selection of the size of product's parts( for ex., sleeve lenght, hems lenght, lace applications, skirts lenght, etc.), the selection of specific individual personalisation items (for ex., insert of writing, seam of name' initials, etc.) the right of recess, deletion or return, that otherwise would be available, is not included.
The customer declares to be aware that the graphical representation of clothes on the website might be slightly different from the original product:
images, rendering 3D and photos, the representation of colours might not reflect accurately the appearance of the final product.
DETAILS FOR THE RIGHT OF RETURN
The consumer, in case of received product's return, has to send a PEC email ( a certified e-mail) to ___________________ and to declare the return of product within a period of 14 days from receipt of the purchase order, never worn, used and damaged, The consumer, within a period of 5 days from the communication specified above, will obtain our communication about acceptance of the return and taking charge of the return or refusal of the return ( for ex. for customization items that not include return).
If we accept the return, the consumer will have to send the product purchased to the sender within a peremptory period of 10 days from the reception of our acceptance's communication of the return.
We suggest to send products using tracked delivery.
The consumer is responsible of returns until their delivery in stock.
In terms of expiry date the goods are considered returned when they are delivered to the post office or shipping agent.
In case of successful return and compliance with all the above mentioned terms, the consumer will have the right to a free refund as quickly as possibile and in any case within 30 days from the date when YOURMIX is aware of the consumer's right of
However we suspend and withhold the refund until the delivery of goods in stock and, anyway, for a period necessary to our staff to verify the products returned by the consumer.